Privacy Policy

Flough is a digital studio based in South Africa. For privacy questions, data requests, or concerns, contact us at hello@flough.co.za.

This policy applies to personal information processed through our website, enquiry forms, email conversations, project onboarding, proposals, and client work.

We may collect your name, company name, role, email address, phone number, project details, messages you send to us, billing information, and any files or references you choose to share.

When you use our website, we may process basic technical information such as device type, browser, pages visited, approximate location, referral source, and security logs.

We use personal information to respond to enquiries, prepare proposals, deliver services, manage client relationships, issue invoices, improve our website, protect our systems, and meet legal or tax obligations.

We only use information for the purpose for which it was collected, a compatible purpose, or another lawful basis allowed by applicable law.

We do not sell personal information. We may share limited information with trusted service providers who help us host the website, send email, manage projects, process payments, store files, provide analytics, or deliver client work.

Where a supplier processes personal information for us, we expect them to protect it, keep it confidential, and use it only for the authorised purpose.

Some service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure.

We keep personal information only for as long as needed for the purpose collected, for legitimate business records, or to meet legal, accounting, tax, dispute, and compliance requirements.

You may ask us to confirm whether we hold your personal information, request access, correct inaccurate information, request deletion where lawful, object to certain processing, or opt out of direct marketing.

To make a request, email hello@flough.co.za. We may need to verify your identity before acting on the request.